we55 is straightforward about the data we hold on your account — what we gather when you log in, make a Nagad or Rocket transfer, or browse the lobby on your phone. This policy sets out your rights, our responsibilities, and how to reach us if something needs correcting. Access to our platform depends on your local law and eligible regions.
Account data you control
Local payment context: Nagad, Rocket, Upay
Clear contact routes for data questions
Jurisdiction-dependent access
POLICY POSTURE
How we55 Handles Your Personal Information
When you create an account on we55, we collect the details you submit during registration — your name, contact information, and the credentials you choose. When you carry out a transaction using Nagad, Rocket or Upay, we record the reference data associated with that transfer: the method used, the amount, and the timestamp. We do not store your full mobile wallet credentials; payment processing runs through the rails those services operate independently. We also collect device and session data automatically — browser type, the pages you visit within our site, and session duration. This helps us keep your account consistent whether you return on a phone browser or a desktop. We use cookies to hold your session state so you do not have to log in again mid-session. You can clear cookies at the browser level at any time, though doing so will end your active session. Data we hold is used to operate your account, process your transactions, respond to support queries, and comply with obligations that apply in the regions where we operate. We do not sell your personal data to third parties. Retention periods follow what is required for transaction records and account continuity. Where local law in Bangladesh or your eligible region imposes specific obligations on how we handle your data, those requirements take precedence over our general policy defaults.
Nagad transfer reference retained for account transaction records
Rocket payment timestamp logged per transaction
Upay session data held only for the duration required
Browser and device metadata used for session continuity only
POLICY BOUNDARIES
Where This Policy Applies and What It Covers
Not every interaction on we55 falls under the same privacy scope. Understanding what this policy covers — and where it stops — helps you know exactly who holds your data at each point in your account journey. The scope below covers account access, your transaction history, content delivered through our site, and the limits that apply to third-party services you may reach from our pages.
Account Access
This policy covers data collected when you log in, update your account details, or recover access through our published support routes. It applies from the moment you open a session on we55 through any supported device or browser.
Transaction Records
Deposits and withdrawals processed through Nagad, Rocket and Upay generate records that we hold under this policy. The actual payment processing sits with those wallet providers, who operate under their own separate terms and privacy rules.
Site Content
Pages, game lobbies, odds displays and promotional notices served directly by we55 fall inside this policy's scope. Data signals from your browsing of our content — session length, pages visited — are captured and used only for account and service improvement.
Third-Party Services
Links or integrations that take you outside the we55 domain — including wallet apps, game studio interfaces or external verification flows — are governed by those third parties' own policies. We cannot control or be responsible for data handling outside our own domain.
YOUR PRACTICAL RIGHTS
Actions Available to You Under This Policy
Your account on we55 gives you practical access to the data we hold. You can review the transaction history linked to your wallet — including Nagad, Rocket and Upay transfers — directly from the account area after you log in. If any detail in your account profile is incorrect, the account settings section lets you update contact information and credentials without needing to contact support first. Where a correction requires verification — for example, changing a linked mobile number — the instructions shown in the account area guide you through the steps we need from you. If you want to raise a question about the data we hold, or request that we review what is stored against your account, you can reach our support team through the contact routes published on this site. We aim to acknowledge data queries through the same channel you use to send them. Your rights under this policy may vary depending on the laws that apply in your local region — if you are uncertain, checking with a local adviser is the clearest path.
Review Your Records
Log in and open the account area to see transaction references, session history and the profile details we hold. Everything linked to your Nagad, Rocket or Upay transfers appears there with timestamps.
Correct Account Details
Account settings let you update your name, contact number and email. Changes that affect linked payment methods follow the verification steps shown on screen at the time — follow those fields exactly.
Raise a Data Question
If you want to know more about what we hold, or flag a concern, open a query through our published support routes. State your registered contact detail so we can locate your account record promptly.
Request Support on Data
For requests that go beyond self-service — such as asking us to review retention of a specific record — contact support directly. We handle these through the same channels shown on the support page.
CONTACT FOR PRIVACY
How to Reach we55 About This Policy
If you have a question about the data we hold, want to flag an inaccuracy, or need to understand how a specific record was created, reach us through the contact routes below. These are the channels we actively monitor. Please include your registered account contact detail in any message so we can locate your record without delay. Access to support and data handling depends on your local law and eligible region.
Live Chat
Open the chat widget from any page on we55 while you are logged in. This is the quickest route for account-specific data questions. Have your registered email or mobile number ready so the agent can pull up your record.
Email Support
Send your data query to the support email address published in the Contact section of our site. Write a clear subject line that mentions your account and the nature of your privacy question so it reaches the right queue.
Account Help Page
The Help section under your logged-in account area contains published answers to common data and privacy questions. Start there before opening a new support request — your question may already be answered with the steps you need.
DATA HANDLING DETAIL
Inside Our Data and Cookie Practices
We want you to know the practical specifics of how we55 handles data day to day — not just the headline statements. The four areas below cover cookies, account security, retention and how to request a change to what we hold.
Cookies and Session Continuity
We use session cookies to keep you logged in while you navigate between the lobby, your account wallet and the sportsbook. These expire when you close the browser or log out. Persistent cookies remember your language and display preferences across visits. You can clear all cookies through your browser settings, which will end any active session.
Account Security Measures
Your login credentials are stored in hashed form — we do not hold your password in plain text. If you suspect your account has been accessed without your knowledge, update your password immediately through account settings and then contact support using the live chat route to flag the incident.
Retention of Transaction Records
Records of Nagad, Rocket and Upay transactions are retained for the period required to support account continuity and any applicable compliance obligations in the regions we operate. Once that period has passed and your account is closed, we follow a structured deletion process for personal identifiers.
Requesting Changes to Held Data
To ask us to review, correct or remove a specific data record, contact support with your account reference and a clear description of the record in question. We will confirm receipt and outline the steps we take next, which depend on the nature of the request and the obligations that apply in your region.
PRIVACY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
Real questions about how we55 handles your data, what you can access, and who to contact when something needs attention.
What personal data does we55 collect when I register?
We collect the name, contact number and email you provide during registration, plus the device and browser metadata generated by your session. We do not collect payment credentials directly — Nagad, Rocket and Upay process those on their own infrastructure. Your data is used only to run your account and respond to your queries.
Can I see the transaction records linked to my Nagad or Rocket transfers?
Yes. Log in and open the account area — your transaction history lists each transfer by method, reference and timestamp. This applies to Nagad, Rocket and Upay transfers. If a record looks incorrect, use the account settings to flag it or contact support through live chat with the specific reference.
Does we55 share my data with third parties?
We do not sell your personal data to third parties. Data may be shared only where required by the compliance obligations of the regions we operate in, or with payment providers like Nagad and Rocket to the extent needed to complete a transaction you have initiated. Those providers operate under their own privacy terms.
How do I update an incorrect detail in my account profile?
Open account settings after you log in. Most profile fields — contact number, email, display preferences — can be edited directly. Changes that affect a linked payment method follow a short verification flow shown on screen. If you cannot complete the update yourself, contact support via live chat with your account reference.
How long does we55 keep my personal data after I close my account?
Retention periods follow what is required for transaction records and any applicable obligations in the regions where we operate. Once those periods have passed, we apply a structured deletion process for personal identifiers. The exact period depends on the type of record and the laws that apply in your eligible region.
Who do I contact if I want to raise a concern about how my data is handled?
Reach our support team through live chat on any we55 page, or via the support email address published in the Contact section. Include your registered mobile number or email so we can locate your account. We acknowledge data concerns through the same channel you use to send them, and will outline the next steps from there.
Mobile / App